Clearer processes. Less chasing. Better ways to work.
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Information gets entered more than once. Simple tasks become complicated. People spend valuable time chasing updates, managing paperwork or doing work that could be handled more efficiently.
The problems might look different from one business to another, but the underlying challenges are often the same.
At Frankly Consulting, we help businesses find better ways of working. We look at how things are done today, identify what could be improved and help put practical solutions in place.
That might mean simplifying a process, introducing the right software, connecting existing systems or automating repetitive work.
Whatever your business does, our goal is straightforward: help it run better.
You don't need to know what software you want or even whether technology is the answer. That's part of what we're here to help you work out.
We look at how work moves through your business, identify unnecessary steps and find ways to make things simpler, quicker and more reliable.
Whether you're working with paper records, spreadsheets or existing software, we can help you choose and introduce systems that suit your business, with installation and training. From customer management and accounting to job tracking and more specialised requirements.
We connect systems, reduce repetitive work and automate processes where it makes sense. That could be anything from capturing customer information automatically to managing complicated approvals and business operations.
We build practical websites and business systems designed around what you actually need. Whether that's a straightforward website or something more specialised, we'll help you find the right approach.
Frankly Consulting is led by Michael Godden, with 12 years of experience designing, developing and improving business systems.
That includes delivering complex automation and business-critical solutions across financial services, insurance and pharmaceutical organisations.
We're now expanding that expertise to help a wider range of businesses. Not every problem requires a complicated solution. Sometimes the biggest improvement comes from simplifying a process, choosing better software or connecting systems that should already be working together.
The right solution is the one that works for your business.
A free 30-minute conversation with Michael about how your business operates, what's working well and what could be better. There’s no sales pitch, no technical jargon and no pressure to buy anything.
Within one working day, Michael sends his recommendation in writing. It might be a quotation, an optional Business Review or better use of software you already have. If you don't need our services, we'll tell you.
Sometimes the answer is straightforward. Other situations need a closer look. We'll recommend an approach based on what your business actually needs. The Business Review isn't required for every project.
You'll know what we're recommending, why we're recommending it and what it will cost before anything begins. Deliverables, VAT, payment stages, dates, your time, hosting, software subscriptions and any usage fees are agreed in writing before you commit. Scope changes get a separate quotation and your approval first.
Whether we're improving an existing process, introducing software or building something new, we'll make sure it's properly tested on your work and explain how everything works. The solution and documentation are yours to keep, with 30 days of fixes if it doesn't work as agreed.
Our optional Business Review is a fixed £1,250 + VAT, paid on booking. We take a high-level look at how your business operates, the systems you use and where unnecessary work or delays might exist. We identify the most worthwhile opportunities, examine the highest-priority area more closely and provide written recommendations.
The review includes one day on site with the owner, the rest by video, and about an hour with each of up to 5 key people. You receive the written report within 10 working days of the kickoff call, followed by a 45-minute walkthrough.
You’ll come away with a clearer understanding of what could be improved, the potential benefits and what it might cost to put those improvements in place. You own the report. There is no obligation to go ahead with a build.
If you accept the build proposal within 30 days of receiving your review report, the full £1,250 comes off its price, shown as a line on the proposal.
We agree the scope, output and time frame before you book. The review does not include building or changing systems, or documenting the business in full.
Fixed-price builds, quoted after scoping. We agree the deliverables, exclusions and payment stages in writing before work begins. A website or a small piece of work can cost less; not every job needs a £3,500 build.
You can choose a direct quotation when the work is clear. There is no compulsory review or monthly retainer.
A standalone website of up to 5 pages is a fixed £1,000 + VAT, including an enquiry form. You supply the words and we tidy them up. It is hosted in your own name, so you own it. No Business Review needed first. Pay 50% when the proposal is accepted and 50% when it is finished. The site goes live once the second payment is made. It can be connected to a build later, quoted separately.
Not included: online shops, big redesigns, SEO or ad campaigns, or writing all the copy from scratch. Hosting and domain costs are yours and stated up front.
Software subscriptions, provider licence and usage fees (including any AI usage), hosting and domains are separate from our project fee unless the proposal explicitly includes them. These accounts are in your name. We'll explain the costs and get your approval before you commit. Optional care is separate too.
£300 + VAT a month — entirely optional. A project should work when we hand it over. We’ll test what we’ve built, explain how it works, and tell you about any third-party costs before work begins. You don’t need to sign up for a monthly support plan to use the solution we’ve delivered.
For the systems we agree to support, we keep what we built running, including when a connected tool changes. You get a one-page monthly report of what ran, time saved where measurable and anything fixed; we reply within 1 working day, make small agreed changes up to 2 hours a month, and hold a 30-minute quarterly review.
You get 30 days of free fixes after handover. If anything we built doesn’t work as agreed during those 30 days, we’ll fix it free. New requests aren’t covered. You’re not paying a retainer for us to correct our own mistakes.
New features and larger changes are quoted separately and approved first. Provider subscriptions, licence or usage fees, hosting and other third-party charges are excluded unless agreed otherwise in writing. We put the exact systems, allowance, response times and exclusions in writing before you choose the plan. Cancel with 30 days' notice; everything stays yours if you cancel.
Our own setup
Frankly Consulting uses its own tools alongside specialist services. Here’s how our setup works today.
We built Frankly Flow’s enquiry service, which will receive the details from this site’s contact form once it’s on. The contact form is currently switched off, so consulting enquiries arrive by email for now.
The free call books through the Cal.com pop-up on this site. You choose an available time rather than exchanging emails to find one.
We write proposals in our own private proposal editor and send you the finished proposal as a PDF.
Every change to our sites is tested and reviewed before it goes live.
This is our real setup, rather than a client case study or a claim about savings. To picture what a change might mean in your business, explore the worked examples.
We're not tied to a particular software provider and take no commissions or referral fees. If your existing systems can do the job, we'll look at making better use of them. If the simplest solution doesn't involve buying any software, we'll tell you.
Nothing starts until you've agreed the scope and price in writing. You choose what goes ahead, and any extra work is quoted and approved first.
The system is tested, documented and owned by your team. No retainer is required. Your records are sent back within 30 days if you ask.
For 30 days after handover, anything that doesn't work as agreed is fixed free.
Running a business of 1 to 10 people? Frankly Flow, our simple app for owner-run businesses, may suit you better. See Frankly Flow →
Whether you've got a particular problem to solve or you're wondering whether there's a better way of doing things, we'd be happy to have a conversation. You don't need to know the technical answer. Tell us a little about your business and what you're looking to improve. We'll help you work out where to start.
Book a free call →No cost. No obligation. Just a conversation.